SMS Terms

Last updated: October 25, 2026

These terms describe the text-message (SMS) program that repair shops run through Kool Mechanic, the shop software made by Kool Home Inc. ("Kool Mechanic", "we", "us").

The program

Your repair shop uses Kool Mechanic to send you service messages about your vehicle and your repair order: estimates, approval requests, repair status updates, ready-for-pickup notices and appointment reminders. The messages are sent by your repair shop through Kool Mechanic. They are not marketing messages. Messages identify the shop that sends them.

How you opt in

You opt in at the counter, when you give your mobile number to the shop and agree to receive text messages from it. The shop records your consent. Consent to texting is not a condition of buying any goods or services.

Message frequency

Message frequency varies with your repair order and appointments.

Cost

Message and data rates may apply. Your mobile carrier sets those rates; Kool Mechanic and your shop do not charge you for the texts.

Opt out

Reply STOP to any message to stop receiving texts. You will get one message confirming that you have been unsubscribed, and no more texts after that unless you opt in again with the shop.

Help

Reply HELP to any message for help, or contact us at info@koolmechanic.com or (703) 712-3079. You can also ask your repair shop directly.

Carriers

Wireless carriers are not liable for delayed or undelivered messages.

No marketing texts

We and your shop do not send marketing or promotional texts through this program unless you separately agree to receive them.

Your information

Mobile information is not shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.

Changes

We may update these terms. The date at the top shows when they last changed.

Contact

Kool Home Inc., Alexandria, VA 22315
info@koolmechanic.com · (703) 712-3079