Privacy Policy
Last updated: October 25, 2026
Kool Home Inc. ("Kool Mechanic", "we", "us") runs koolmechanic.com. This policy explains what we collect when you visit the site or contact us about a demo, and what we do with it.
What we collect
- Information you give us. When you email or call us, or fill in a demo request form, we collect what you share, such as your name, shop name, email, phone number, type of shop, location, the suppliers you use, and your message.
- Information collected automatically. Like most websites, our hosting servers record basic technical details of each visit: IP address, browser type, the page requested and the time. We do not use analytics or advertising cookies.
How we use it
- To reply to your request and arrange a demo.
- To follow up about Kool Mechanic, if you asked us to contact you.
- To keep the website secure and working.
We do not sell your personal information. We do not share it for other companies' advertising.
Who we share it with
We share it only with service providers who help us run the website and handle enquiries, such as our hosting provider, our email provider and our customer relationship management (CRM) system. They may use it only to provide those services to us. We may also disclose information if the law requires it.
How long we keep it
We keep demo requests for as long as we are in contact with you, and for up to 24 months after our last contact, unless you ask us to delete them sooner.
Your choices
You can ask us to see, correct or delete the information you gave us, or to stop contacting you. Email info@koolmechanic.com and we will respond within 30 days. Every marketing email we send will include a way to unsubscribe.
SMS / mobile information
Repair shops that use Kool Mechanic can send their customers text messages about their own repair orders (see our SMS Terms). A customer's mobile number and texting consent are collected by the shop, not by this website.
Mobile information is not shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.
The customer information a shop keeps in Kool Mechanic, such as names, phone numbers, vehicles and repair history, is processed by Kool Home Inc. for that shop, under the customer agreement between us and the shop. The shop decides what it collects and why. To see, correct or delete your information held by a shop, contact the shop; you can also email us and we will pass your request on.
Security
The website uses an encrypted (HTTPS) connection. We limit access to enquiries to the people who need them. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children
The website is for businesses. It is not directed at children under 13, and we do not knowingly collect their information.
Changes
If we change this policy, we will post the new version here with a new date.
Contact
Kool Home Inc., Alexandria, VA 22315
info@koolmechanic.com